SHIPPING
We process orders Monday through Friday excluding holidays.
Please note that our beds and sofas in the new Designer Series fabrics are all custom made to order and only available from us. Our beds and sofas are made with extra care and attention to detail and this requires a little more time. Therefore, please allow 2 weeks from the date of order for your bed or sofa to leave our factory.
However, our Introductory series of beds which is our 2006 collection will be shipped within one week from the date of order.
All orders are shipped direct from our manufacturing facility via small package carrier ground service. Delivery requires between 5 and 7 business days.
If you wish to have your order delivered to an address that is different from the billing address, please ensure that you enter the full destination address in the Ship to section during check out.
How to Track your Order
Customers who provide us with an e-mail address will receive an order confirmation and a shipping notification once the order is shipped. This notification will include a package tracking number (PIN number).
To track your package and view its estimated arrival date click here to visit www.purolator.com. Simply enter the tracking number (PIN number) provided on your shipping notification in the top right hand corner of the screen and the status of your delivery will be displayed.
Free Shipping
Please note that Free shipping only applies to the 48 contiguous U.S. States and 10 Canadian provinces and only covers ground service. Freight surcharges will apply to any shipments outside the areas noted.
A surcharge may also be applicable on Extra Large beds and sofas depending upon the delivery address.
We do not offer expedited or overnight delivery at this time.
All freight charges for products returned will be at the customers expense (please see our return policy for further information).
Product Availability and Back Orders
Please see Product and Delivery for our standard delivery times. Occasionally, due to circumstances beyond our control, items may require a longer delivery time. You will be notified of this when you place your order and an estimated availability date will be provided.
RETURNS
If the product you receive contains a manufacturing defect or has been damaged in transit, you must notify the company within 5 days from the receipt of your order.
Call our Customer Service Department at 1-800-465-5795 ext. 24 or e-mail us at info@jupiterindustries.com to obtain a Return Authorization number.
The Return Form which has been included with your order must be completed and the defective or damaged product must be returned to the address indicated on the form. The Return Authorization number that you were given by our Customer Service Department must be indicated on the form. Click here for a copy of the Return Form. Your full purchase price will be refunded according to the original method of payment or a replacement will be sent to you at no charge.
We will accept returns of new and unused beds and sofas within 30 days from the date you receive your order. The product must be in its original packaging. The return will be subject to a 15% restocking charge and the customer will be responsible for the freight to return it to our factory. A Return Authorization number is required from our Customer Service Department (see above for information).
Please note that the product colors shown on our website are for display purposes only and will not necessarily exactly match the color of the product you receive. All computers display colors in a different way. Therefore, in order for you to verify the color you have ordered, you can choose to receive a free fabric swatch prior to our shipping your order. Upon receipt of the swatch, if the color is not what you wanted, you may cancel your order. However, under no circumstances will we accept a return due to color discrepancies. Therefore, we highly recommend that you request a swatch with your order especially for the fashion colors.
Our size recommendations are based on the most popular dog breeds. Please measure your pet carefully prior to placing an order. A size chart and measurement guidelines have been included to help you.
Click here for size chart and measurement guidelines. If your pets size falls close to the borderline between sizes, we recommend that you order the larger size.
We do not warranty any product that has been damaged by your pets behavior including chewing damage.
